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Our Services

We provide implementation, training, customization and management consultant

Erazem is dedicated to the success of our customers. We deliver high quality products, services and outstanding business value. Get the most from your investment by using services tailored to meet your unique business needs.

We offer flexible, knowledgeable customer support and system maintenance. Use our expertise and enjoy the freedom to focus on what matters most to you managing your business and clients.

Implementation Services

Our implementation services ensure Izem system is set up and configured to suit your business practices. We help you identify, introduce and manage your system in the following ways:

  • Accelerated implementation time – get up and running in just a few days.
  • Training, resource materials and tutorials delivered online or on-site.

Support Services

Technical support

Our versatile and dedicated support teams offer a flexible support experience based on the level of service you need.

Free web-based support for all

Raise a ticket with Sales or Support to get an answer typically within 24 hours. We tend to focus a majority of our support on the public forums for all to enjoy. Our techs monitor the forums aggressively so if you post a question it shouldn’t sit idle long.

Phone-based support

We offer premium paid phone support on a per-incident basis. We promise to resolve your issue if within the realm of possibility. In the (rare) instance the issue at hand turns out to be a bug in our software the cost is double.

Customizations

Because each organization has different needs and reporting requirements, Izem is highly customizable. We can extend, add or change existing features to suit the needs of your company in a cost-effective way. Our dedicated professional services team guides you on options including:

  • Requirements analysis
  • Process management
  • Documentation
  • Design and development
  • User acceptance testing
  • Implementation, training and rollout